AUSTRALIAN STOCK SHIPPED AUSTRALIA WIDE

FAQ

WHAT ARE GELBALL BLASTERS?

Gel Ball Blasters, also known as Hydro blasters and Orbee blasters, are similar to that of a plastic nerf gun, but instead of shooting foam darts they shoot small harmless water balls. Most blasters are accurate up to 60ft (18 meters) with some reaching further.  The ammo is non-toxic, environmentally friendly, and formed after soaking in water for around 4 hours. With a recent law change  https://www.homeaffairs.gov.au/Customsnotices/Documents/dibp-notice-2017-43.pdf

 

 

DO WE SHIP OVERSEAS?

Yes, contact us via the contact page and we can work out the details with you.

WHAT IF I CHANGED MY MIND?

Please email MSA if you wish to change anything at all. If you received your order and want to swap it for something else, please note you’ll be covering the cost of postage of the toys sent and the replacements back to you. We will invoice you through PayPal for the postage to you with the new toy guns. All swapped toys in this scenario MUST be in AS NEW condition and have ALL original packaging. (NO EXCEPTIONS)

WHAT CAN I DO IF I DON’T LIKE WHAT I ORDERED?

Please email MSA if you wish to change anything at all. If you received your order and want to swap it for something else, please note you’ll be covering the cost of postage of the toys sent and the replacements back to you. We will invoice you through PayPal for the postage to you with the new toy guns. All swapped toys in this scenario MUST be in AS NEW condition and have ALL original packaging. (NO EXCEPTIONS)

WHAT HAPPENS IF MY ORDER ARRIVED DAMMAGED ON ARRIVAL?

While MSA does its up most to ensure you goods arrive in one piece occasionally for whatever reason they dont. In this event please email us a picture of the broken stock and your order number and we shall issue a replacement at no cost to you. Please not that this is a “same for same” replacement only. MSA will not replace for a different item unless the original item is unavailable, in which case we will en devour to provide a similar product at a similar price.

DISCOUNTS AND DONATIONS?

MSA does not generally provide discounts outside of sale or promotional prices. We endeavour to provide our toys at competitive prices to keep it as an affordable hobby/lifestyle to all. Large purchases may be eligible for a bulk discount depending on product and numbers of items. this can be assessed by contacting us directly via email. MSA supports selected recognised Charity groups including Starlight Foundation, Relay for Life and Legacy we do not provide donations of stock or money to other charity groups or individuals.
MSA will try to bring as much new product as possible with regard to new toys guns and accessories. But only if they met our standards for cosplay. Under scale items, poor quality or items that do not met convention weapon regulations will not be stocked We will also announce new toys or accessories as available both on the website and via our facebook page.

WHEN DO YOU RESTOCK?

Regularly throughout the year! If something hasn’t been available for some time, contact us via email and we will attempt to give you an ETA.
From time to time we may choose to discontinue a specific line based on popularity or availability, this will be highlighted on our website. We will also announce restocked toys as available again on the facebook page.

A NOTE ON POSTAGE CHARGES.

The MSA website is linked to AustPost for the purpose of providing you with an accurate and expedient postage service. Postage costs are based on the size and weight of an item as set by Australia Post. WE DO NOT INTENTIONALLY PROFIT from the postage charges. We offer two postage options for your convenience, being Express & Standard. If you are not in a hurry we recommend going standard as we do not find express that much faster. All purchases are assigned at tracking number that you can track via AustPost or directly through our website.

HOW LONG UNTIL I RECEIVE MY ITEMS?

Subject to the Terms and Conditions, we run on a 1-4 business day despatch time. A bit longer for busy times such as Christmas. We will always post up on the website and facebook page when we are busy so people know. Once sent, postage is not under our control. It is sent through Australia Post as signature on delivery mail. This means you get a tracking ID attached to your order and when done so, an email is generated to advise of this. Before asking when/has your order been posted; always check your email to see if something is sent.
Delivery of posted items is then determined on your location to mine. VIC/NSW is generally 1-3 business days, Other states are 4-8 business days.

EXPRESS POST: Generally if you are not in a major (CAPITAL) city Express postage is a waste of you r money, It will not get to you faster due to how AUSPOST handles  mail outside capital cities. Also Express postage DOSE NOT change the dispatch times posted above. If you order on a Thursday night through to Sunday night it will not be posted until Monday at the earliest.

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