Delivery & Returns
Delivery and Ownership of the goods
We try to ensure that all Products are delivered in a prompt and timely manner. However, from time to time, it is possible that shipping and other factors outside of Our control may result in delays. MilSim Supply Australia (MSA) does not accept any liability for loss or damage suffered by anyone as a result of any such delays.
The date of dispatch listed on the Website is the estimated date of dispatch as is reasonably estimated by MSA. Where scheduled dispatch of a Product is delayed by more than one week, Customers will be notified by e-mail via the e- mail address nominated in their Order. Customers are permitted to cancel their Order and receive a refund in accordance with the Refunds Policy at any time prior to dispatch of the Product(s).
Where a Customer gives written authority for Products to be delivered without a signature, any and all included insurance cover will be voided.
The couriers or postal services nominated by MSA will deliver Products during local business hours (9am to 5pm, Monday to Friday).
MSA is not responsible for the delivery times of Products. Once Products have been dispatched, it is the Customers responsibility to liaise with the courier nominated by MSA (as notified to the Customer) in relation to date and time of delivery. MSA shall not be liable for any inaccuracy of information provided to Customers relating to the date and time of delivery.
MSA reserves the right to not ship to remote or rural locations.
Nothing in these Terms and Conditions excludes, restricts or modifies the consumer guarantees provided for by statute including under the Australian Consumer Law.
All refunds may take up to 10 business days to be processed.
Other than in accordance with the Returns Policy, refunds are strictly limited to those available under clauses implied by statute.
For more information please read our Terms & Conditions page.